At pso99, we believe that gambling should be an entertaining pastime — never a financial burden or a source of personal harm. Our responsible gaming framework is built to keep every Indonesian player in full control of their experience, from first deposit to every wager placed.
Gambling can be addictive. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately at [email protected].
pso99 is committed to maintaining a safe, fair, and transparent gaming environment — and to providing every player with the tools they need to stay in control.
pso99 is Indonesia's premier online gaming platform, serving players across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and beyond. With that reach comes a serious responsibility: to ensure that every person who chooses to play on our platform does so in a healthy, controlled, and informed way. Responsible gaming is not a regulatory checkbox for us — it is a core value that shapes how we design our products, train our support agents, and communicate with our players.
Online gambling — whether on sportsbook markets for BRI Liga 1, EPL, or the UEFA Champions League, live casino tables powered by Evolution Gaming and Pragmatic Play, premium slot titles from PG Soft and NetEnt, or togel (Indonesia's traditional numbers lottery) draws — carries a real risk of addiction for a minority of players. We take that risk seriously. The pso99 responsible gaming programme is built around three principles: prevention, intervention, and support.
Prevention means making sure every player understands the odds, the house edge, and the randomness of outcomes before they wager a single Rupiah. It means enforcing our 21+ age requirement rigorously and making deposit limit tools the first thing a new player sees in their account settings.
Intervention means our system actively monitors gaming patterns and flags behaviour that may indicate a problem — unusual session lengths, sudden increases in deposit frequency, or rapid escalation of wager sizes — so that our trained support team can reach out proactively, in English or Bahasa Indonesia, 24 hours a day, 7 days a week.
Support means that no player who reaches out for help is ever turned away. Whether you need a 24-hour cooling-off period or a permanent self-exclusion, pso99 will action your request within minutes, without question, and without penalty.
Every pso99 account comes equipped with a full suite of responsible gaming tools — available instantly from your account settings panel, at no cost and with no waiting period.
Set a maximum deposit amount on a daily, weekly, or monthly basis in IDR. Once your chosen limit is reached, the platform automatically blocks further deposits for the remainder of the period. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period to protect against impulsive decisions.
Define the maximum net loss you are comfortable sustaining within a set period. pso99's loss limit engine tracks your net gaming result in real time across all product verticals — sportsbook, slots, live casino, and togel — and suspends wagering access the moment your threshold is crossed for that period.
Set a maximum gaming session duration. When your session timer expires, pso99 will display a clear on-screen alert and log you out automatically. You can also configure reality-check reminders — periodic pop-ups that display your session duration and net result — to keep you grounded during longer play sessions.
If you feel you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any wager on the pso99 platform. The time-out cannot be reversed once activated — this is by design, to give you a genuine break.
For players who need a longer or permanent break, pso99 offers self-exclusion periods of 3 months, 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion is irreversible for its full duration. During the exclusion period, your account is fully locked, and you will not receive any promotional communications from pso99.
Our dedicated responsible gaming support team is available around the clock — in English and Bahasa Indonesia — to help you activate any of these tools, discuss concerns about your gaming behaviour, or escalate a self-exclusion request. Reach us anytime at [email protected] with the subject line "Responsible Gaming Request".
Activating responsible gaming controls on your pso99 account takes under two minutes. Follow these steps:
Visit the pso99 Login page and sign in with your registered credentials. If you have forgotten your password, use the account recovery option on the login screen.
Click your username or profile icon in the top-right corner of the platform dashboard. Select "Account Settings" from the dropdown menu that appears.
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all limit tools — deposit limits, loss limits, session timers, reality checks, time-out, and self-exclusion.
Select the tool you wish to activate, enter your preferred limit value or duration, and confirm. Limit reductions and time-outs are effective immediately. Permanent self-exclusion requires email confirmation to [email protected].
A confirmation message will be displayed on screen and sent to your registered email address. Keep this for your records. If you do not receive confirmation within 10 minutes, contact our support team immediately.
Available in daily / weekly / monthly increments. Minimum configurable limit: Rp 50.000. Reductions apply instantly; increases require a 7-day cooling period.
Net loss threshold across all game categories. Real-time tracking in IDR. Resets at the start of each chosen period (midnight WIB).
Session cap from 30 minutes to 8 hours. Reality check alerts available every 15, 30, or 60 minutes. Auto-logout on session expiry.
Durations: 24 hours / 48 hours / 7 days / 30 days. Irreversible once activated. Account fully locked for the duration. No promotional emails sent during time-out.
Periods: 3 months / 6 months / 1 year / 5 years / Permanent. Cannot be reversed before the exclusion end date. Permanent exclusion is final and irrevocable.
Contact [email protected] at any time. Our team can activate any responsible gaming tool on your behalf within minutes of receiving your request.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are common warning signs. If you identify with three or more of these, we strongly encourage you to use our self-exclusion tool or contact our support team.
Recognising the signs is the first step toward regaining control. pso99's responsible gaming team is available 24/7 at [email protected]. There is no judgement — only support.
Answer the following questions honestly. If you answer "Yes" to two or more, consider activating a time-out or self-exclusion through your account settings or by contacting our support team.
Over the past 30 days, have you experienced any of the following? Take a moment to reflect before answering.
If you answered "Yes" to two or more of these questions, please take action today. Use the self-exclusion or time-out tool in your account settings, or email us at [email protected] with the subject line "Responsible Gaming Request". Our team will respond within minutes.
pso99 enforces a strict minimum age of 21 years for all registered players. This requirement applies uniformly across every product on our platform — sportsbook, live casino, slots, and togel draws — and is non-negotiable under any circumstances.
Age verification is conducted at two stages: first, during the account registration process, where players self-declare their date of birth; and second, during the KYC verification process, where players are required to submit a valid government-issued photo identification document — for Indonesian residents, this means their KTP (Kartu Tanda Penduduk) — before any withdrawal is processed.
If our verification team identifies any discrepancy in the age information provided, or if we receive a credible report that an account holder may be under 21 years of age, the account will be immediately suspended and the matter escalated to our compliance team. Any funds deposited by a player found to be under 21 will be returned to the originating payment method after deducting the costs of any bonuses used.
We strongly encourage parents and guardians in Indonesia to use device-level parental control tools to prevent minors from accessing online gambling platforms. If you believe a minor under your care has registered an account with pso99, contact us immediately at [email protected].
All Indonesian players must submit their KTP (national ID card) as part of the KYC process. This confirms both identity and age before any withdrawal is permitted.
Any account found to belong to a player under 21 will be permanently closed, all deposits returned, and the incident reported to our compliance team. There are no exceptions to this policy.
We recommend that households with minors use device-level parental controls — available on Android, iOS, and desktop operating systems — to block access to gambling websites. Never share your pso99 login credentials with anyone, including family members.
If gambling is causing you significant financial or personal distress, you do not need to wait. Contact the pso99 responsible gaming team at any time — day or night, including during Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day — and we will take action on your account immediately.
You can request a time-out, set a deposit limit, or activate self-exclusion in a single email. Our team operates on WIB (Western Indonesia Time, UTC+7) as standard, with agents also covering WITA (UTC+8) and WIT (UTC+9) time zones to ensure full Indonesian coverage.
You do not need to explain or justify your request. Simply stating "I need a break" or "Please close my account" is enough. We will handle the rest.
Responsible gaming and great entertainment are not mutually exclusive. Set your limits, know your boundaries, and enjoy everything pso99 has to offer — from BRI Liga 1 sportsbook markets and live casino tables to hundreds of premium slot titles and daily togel draws — with complete peace of mind.