At pso99, we treat the privacy of our players with the same precision and care that defines every other aspect of our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and what rights you hold as a registered player accessing pso99 from Indonesia.
pso99 ("we", "us", "our") operates the online gaming platform accessible at pso99.vu (the "Platform"). We are committed to protecting the personal data of every individual who accesses, registers on, or interacts with our Platform, and to processing that data in a transparent, lawful, and fair manner.
This Privacy Policy describes in full: the categories of personal data we collect from players; the purposes for which that data is processed; the legal basis on which each processing activity rests; the third parties with whom data may be shared; the period for which data is retained; and the rights you hold in respect of your personal data. This Policy applies to all data collected through the Platform, including our website, mobile browser interface, live chat support channels, email correspondence, and any other digital touchpoint through which you interact with pso99.
This Privacy Policy forms an integral part of the pso99 Terms and Conditions and should be read in conjunction with that document. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the data processing activities described herein to the extent that consent is the applicable legal basis.
Important: If you do not agree with any part of this Privacy Policy, you must not register an account or continue using the pso99 Platform. You may contact us at [email protected] to request account closure and the deletion of your personal data, subject to the retention obligations set out in Clause 7.
For the purposes of this Privacy Policy, the data controller responsible for the personal data of all registered players is the legal entity that owns and operates the pso99 Platform, operating under the domain pso99.vu as an internationally licensed online gaming operator.
All data processing activities conducted by pso99 are carried out in accordance with the principles of internationally recognised data protection frameworks, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. While Indonesia's regulatory environment for online gaming differs from certain Western jurisdictions, pso99 adopts best-practice data protection standards as a core operational commitment rather than a minimum compliance obligation.
Our designated data protection contact can be reached at [email protected]. All data-related enquiries, subject access requests, erasure requests, and objections should be submitted to this address, with the subject line clearly indicating the nature of the request (e.g., "Data Access Request — [Your Registered Username]").
pso99 collects personal data through three primary channels: information you provide directly during registration and account use; information generated automatically by your use of the Platform; and information received from regulated third-party partners where permitted by this Policy. The table below summarises the categories of data collected:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (KTP for Indonesian residents), nationality | Provided by you at registration or KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, province, and postal code) | Provided by you at registration or account update |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Provided by you when making transactions; received from payment processors |
| Gaming Activity Data | Bet history, game session logs, wager amounts, win/loss records, togel (Indonesia's traditional numbers lottery) ticket purchases, sportsbook market selections | Generated automatically by Platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration, referring URL, geolocation (country/city level) | Collected automatically via server logs and analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket records, language preference | Generated during customer support interactions |
| Marketing Preferences | Promotional opt-in/opt-out status, bonus claim history, preferred game category, seasonal offer engagement | Generated by your interactions with Platform promotional features |
| Verification Documents | Scanned copies of KTP, proof of address documents, payment method proof of ownership | Provided by you during KYC verification |
Data Minimisation: pso99 collects only the personal data that is strictly necessary for the specific purpose for which it is being processed. We do not collect sensitive categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless this is required by a specific regulatory obligation — in which case, you will be separately notified.
pso99 processes your personal data for the following specific and documented purposes. Each purpose is paired with the legal basis on which it rests (detailed further in Clause 5):
pso99 relies on one or more of the following legal bases when processing your personal data, depending on the specific processing purpose:
pso99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the circumstances set out below, and only to the minimum extent necessary for the stated purpose:
All third parties with whom pso99 shares personal data are required to maintain appropriate technical and organisational security measures, and to process data solely for the specified purpose and under documented contractual obligations. pso99 does not permit third-party use of your data for their own marketing or commercial purposes.
pso99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, and business obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML and regulatory compliance obligations |
| Financial and Transaction Records | 7 years from the date of each transaction | International financial record-keeping standards and fraud investigation requirements |
| KYC Verification Documents | 5 years from account closure or last verification date | AML compliance and dispute resolution |
| Gaming Activity Logs | 3 years from the date of each gaming session | Game integrity auditing, dispute resolution, responsible gaming monitoring |
| Customer Support Communications | 3 years from the date of each interaction | Quality assurance and dispute resolution |
| Self-Exclusion Records | Permanently (irrevocable self-exclusion); or for the duration of the exclusion period + 1 year | Responsible gaming obligations and player protection |
| Marketing Preference Data | Until you withdraw consent or close your account | Consent-based; deleted within 30 days of withdrawal |
| Technical and Analytics Data | 13 months (rolling) in pseudonymised form | Platform performance optimisation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes without further obligation under this Policy.
pso99 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised gaming experience. Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device, maintain your session, and remember your preferences across visits.
The following categories of cookies are used on the pso99 Platform:
Cookie Management: You may control cookie settings through your browser's privacy preferences. Disabling strictly necessary cookies will prevent you from logging in to your pso99 account. Disabling functional or analytics cookies will not affect your ability to use core Platform features, but may result in a less personalised experience. pso99 does not use third-party advertising cookies or cross-site tracking cookies.
As a player registered with pso99, you hold the following rights in respect of your personal data. These rights may be exercised at any time by submitting a request to [email protected] with the subject line "Data Rights Request — [Your Registered Username]". pso99 will respond to all valid requests within 30 calendar days.
Identity Verification for Rights Requests: To protect your privacy, pso99 will require you to verify your identity before processing any data rights request. This may involve confirming your registered email address, username, and — for sensitive requests such as full data access or erasure — submission of a copy of your KTP or other government-issued ID. This requirement is in place to prevent unauthorised third parties from accessing or deleting your data.
pso99 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
While pso99 maintains robust security practices, no digital platform can guarantee absolute security against all possible threats. In the unlikely event of a data security incident that poses a risk to your rights and interests, pso99 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.
Age Restriction — 21+ Only: The pso99 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from any individual under the age of 21.
pso99 implements age verification as a mandatory step in the account registration process and conducts KYC verification — including review of government-issued photo identification — prior to processing any withdrawal. If pso99 becomes aware that personal data has been collected from an individual under the age of 21, the affected account will be immediately suspended, the personal data will be permanently deleted, and any deposited funds will be returned to the originating payment method.
If you are a parent or guardian and believe that a minor under your care has registered an account with pso99 and provided personal data without your consent, please contact us immediately at [email protected]. We will investigate and resolve all such reports as a matter of priority.
The pso99 Platform may display informational references to third-party brands — including game providers such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, and Spribe; payment processors such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja; and sports organisations such as BRI Liga 1, the EPL, UEFA, and FIFA. These references are provided for informational context only.
pso99 does not control the privacy practices of any third-party websites, applications, or services that may be referenced in connection with our Platform. If you navigate to a third-party website from any reference on the pso99 Platform, your use of that website is governed by that third party's own privacy policy and terms of service. pso99 accepts no responsibility for the privacy practices or content of any third-party platform.
pso99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform services. Material changes to this Policy will be communicated to registered players via the email address associated with their account, with a minimum of 14 days' advance notice before the amended Policy takes effect.
We recommend that you review this Privacy Policy periodically to remain informed of how pso99 collects, uses, and protects your personal data. The date of the most recent revision is displayed in the "Last Updated" field in the page header above. Your continued use of the pso99 Platform after the stated effective date of any amended Policy constitutes your acknowledgment of the revised terms.
If any amendment to this Privacy Policy materially affects your rights or the way in which pso99 processes your personal data in a manner you do not accept, you may request the closure of your account and the deletion of your personal data (subject to the mandatory retention obligations in Clause 7) by contacting [email protected] before the effective date of the amendment.
For all privacy-related enquiries, data rights requests, consent withdrawals, or concerns about how pso99 handles your personal data, please contact our data protection team using the details below:
Please do not include sensitive documents (such as copies of your KTP or bank statements) in the initial contact email. Our support team will provide a secure upload channel once your request has been acknowledged and your identity has been verified.
Beyond the legal text, here is a plain-English summary of the six commitments that define how pso99 protects the personal data of every Indonesian player on our Platform.
Every byte of data exchanged between your browser and the pso99 Platform travels through a 256-bit SSL/TLS encrypted channel — the same standard applied by BCA and BRI for online banking. Your personal details, financial data, and gaming history are protected at every point of transit.
Our KYC process verifies every player's age and identity before any withdrawal is approved. Indonesian players submit their KTP and supporting documents through a secure channel. Most verifications are completed within 2 hours, keeping your account protected without unnecessary friction.
pso99 does not sell, rent, trade, or otherwise monetise your personal data. Your information is shared only with the specific service partners — payment processors, game studios, KYC providers — that are operationally necessary to deliver your pso99 experience, and always under strict contractual controls.
You hold eight documented rights over your personal data — including the right to access a full copy, correct inaccuracies, request erasure, restrict processing, and withdraw marketing consent at any time. All requests are handled within 30 calendar days by our dedicated data protection team.
pso99 keeps your data only for as long as is legally and operationally necessary. Each data category has a clearly documented retention period — from 13 months for anonymised analytics data to 7 years for financial transaction records in line with international AML standards. Nothing is retained indefinitely without justification.
Our customer support team includes native Indonesian-speaking agents available around the clock. Whether you have a question about this Privacy Policy, need to submit a data rights request, or want to exercise your right to self-exclusion, help is always available — in English or Bahasa Indonesia — at [email protected].
Now that you understand exactly how pso99 collects, uses, and protects your personal data, you can enjoy everything our Platform has to offer — from BRI Liga 1 sportsbook markets and live casino tables to hundreds of premium slot titles and daily togel draws — knowing your privacy is in safe hands.